Return Policy

ALL TEXTBOOKS AND MERCHANDISE ARE SUBJECT TO RETURN OR EXCHANGE WITH RECEIPT AT CASHIER’S DISCRETION WITH THE FOLLOWING TERMS:

BOOKS AND COURSE MATERIALS

TEXTBOOKS, ACCESS CODES, AND OTHER COURSE MATERIALS ARE STRICTLY NON-RETURNABLE. EXCEPTIONS: UNOPENED PACKAGES AND TEXTBOOKS IN THEIR ORIGINALLY PURCHASED CONDITION. RETURNS VALID ONLY UNTIL THE FIRST SATURDAY OF THE SEMESTER. RETURNABLE WITH DROP SLIP UNTIL SECOND SATURDAY OF THE SEMESTER UNDER SAME CONDITIONS. TEXTBOOKS ARE NEVER ELIGIBLE FOR RETURN AFTER 30 DAYS PAST PURCHASE, NO EXCEPTIONS. A FULL REFUND WILL BE GIVEN IN YOUR ORIGINAL FORM OR PAYMENT IF DIGITAL COURSE MATERIALS ARE RETURNED WITHIN 14 DAYS OF PURCHASE WITH ORIGINAL RECEIPT. ALL SALES ARE FINAL AND NON-REFUNDABLE ON DIGITAL MATERIALS THAT HAVE BEEN ACCESSED.

ALL ACCESS CODE SALES ARE FINAL AND NON-REFUNDABLE.

PRE ORDERS ARE FINAL SALE AT MANAGER’S DISCRETION. FAILURE TO PICK UP PRE ORDERS DOES NOT CONSTITUTE A REFUND.

GENERAL MERCHANDISE

RECEIPT REQUIRED FOR ALL RETURNS OR EXCHANGES. ITEMS MUST BE IN ORIGINAL CONDITION WITH ALL TAGS AND STICKERS TO BE ELIGIBLE FOR RETURN OR EXCHANGE. 7 DAYS FOR FULL REFUND. 30 DAYS FOR EXCHANGE OR STORE CREDIT. NO RETURNS OR EXCHANGES AFTER 30 DAYS. ITEMS WITHOUT A RECEIPT WILL BE SUBJECT TO REFUNDS AT THEIR LOWEST SOLD VALUE INCLUDING ALL SALES AND OFFERS. CLEARANCE ITEMS ARE NON-RETURNABLE AND NON-EXCHANGEABLE. NO EXCEPTIONS. OTHER RESTRICTIONS MAY APPLY. GRADUATION MERCHANDISE IS FINAL SALE AND NOT ELIGIBLE FOR REFUNDS OR EXCHANGES.

ORDERS NOT PICKED UP

WHEN YOUR ORDER IS READY TO BE PICKED UP AT BOOKSTORE YOU WILL RECEIVE A CALL OR EMAIL. YOU MUST PICK UP YOUR ORDER FROM THE STORE WITHIN 30 DAYS OF US NOTIFYING YOU THE PRODUCT IS READY TO BE PICKED UP. IN THE EVENT YOU DO NOT PICK UP YOUR ITEM(S) WITHIN THE 30-DAY PERIOD, THE ITEM(S) WILL BE CONSIDERED ABANDONED AND WILL BE RESHELVED FOR SALE AT THE STORE. REQUESTS FOR REFUNDS MAY BE MADE BUT IT UP TO MANAGEMENT DISCRETION AS TO WHETHER IT WILL BE ISSUED. IF YOUR REFUND REQUEST FOR COURSE MATERIALS IN WITHIN THE FIRST 30 DAYS AFTER CLASSES BEGIN, REFUND WILL BE ISSUED TO ORIGINAL FORM OF PAYMENT.

PLEASE CONTACT US WITH ANY QUESTIONS 

THANK YOU,

ROCKETS BOOKSTORE TEAM